Defining a Performance Measure

Oh, how creative managers can be when asked to report on their performance. Progressive governments do their best to be transparent and tell their citizens what is happening to their money. But sometimes managers put a spin on how well they are performing.

I enjoyed this article as a classic example of a performance measure gone bad:

http://www.voiceofsandiego.org/government/article_fc7911af-83f9-5bc6-9ca...